Operations Manager

Schulte Hospitality Group • Warwick, RI

2d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Operations Manager to oversee hotel operations under the direction of the General Manager. The role supports the company’s hospitality-focused service culture and is responsible for guest satisfaction, brand-standard compliance, financial performance, staff leadership, property upkeep, and regulatory compliance. The position may also involve other duties assigned to meet business objectives.

Requirements

• Minimum of two years' experience as an Assistant General Manager.
• Ability to communicate effectively verbally and in writing.
• Demonstrated ability to lead a team.
• Excellent attention to detail.
• Financial savvy.
• Proficiency in Microsoft Office.

Nice To Haves

• Bachelor's degree in Hospitality Management or Business.

Responsibilities

• Manage budgets and financial plans and control expenditure.
• Oversee hotel operations under the direction of the General Manager.
• Ensure overall guest satisfaction to drive brand metrics.
• Ensure compliance with brand standards.
• Maintain statistical and financial records.
• Set and achieve sales and profit targets.
• Recruit, train, and monitor staff.
• Plan work schedules for individuals and teams.
• Meet and greet customers.
• Handle customer complaints and comments.
• Address problems and troubleshoot.
• Ensure events and conferences run smoothly.
• Supervise maintenance, supplies, renovations, and furnishings.
• Work with contractors and suppliers.
• Ensure security is effective.
• Carry out inspections of property and services.
• Ensure compliance with licensing laws, health and safety requirements, and other statutory regulations.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed