Operations Manager

The Cavco Family of Companies•Midland, TX

19d

About The Position

The Operations Manager oversees warranty and finance contract closings, project coordination, customer service scheduling, deal database management, and commission calculations. The role evaluates initial sales agreements against final finance documents and may create or revise sales agreements to align with financing documents. It coordinates projects from gathering bids through completion, manages vendors, and schedules or authorizes service work to support customer satisfaction and contract completion. The position also maintains deal tracking information and reviews project costing and commission-related data. The role may require local travel of up to 50% during normal business hours.

Requirements

High school diploma.
Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

Two-year degree preferred.

Responsibilities

Evaluate initial sales agreements against final finance documents and create or revise sales agreements as needed to align with financing documents.
Make changes to sales agreements during customer closings when necessary, then reprint and complete the closing with revised documents.
Gather additional lender-required items at discretion to support deal funding for PHV.
Coordinate projects with contractors, gather bids, and oversee projects through completion.
Select vendors for projects, replace vendors when work quality or progress is unsatisfactory, and adjust vendor schedules based on customer or company priorities.
Hold vendors accountable to written work estimates when discrepancies arise; seek new vendors and identify poor-quality vendors for possible elimination.
Provide management with evaluations of internal and external customers and recommend process improvements.
Arrange, modify, and authorize service through factories or vendors to support customer satisfaction and contract completion; adjust schedules or scope of work as needed.
Communicate directly with dissatisfied customers and negotiate solutions; escalate substantial-cost issues or situations requiring management advice.
Recommend responses to customers or government bodies in connection with conflict resolution.
Update deal tracking and deal status reports based on assessment of deal status, and use company applications to enter missing deal information as appropriate.
Review costing for commission payments and enter key information used to pay commissions.