Operations Manager

Loomis•Hayward, CA

About The Position

The Operations Manager implements and administers Loomis policies and procedures, monitors and controls daily operations, and assists with the long-term operation of armored car routes and the cash vault. Working alongside management, the role helps develop and maintain an employee-centered culture, a safe and secure operation, high service standards, and cost-effective, productive operations. The position has operational responsibility for route operations, including armored and ATM routes, and for vault and facility security operations as directed by the Branch Manager. The Operations Manager oversees route, dispatch, vault, terminal, and equipment-maintenance operations through managers and supervisors. The role recruits and trains personnel, manages safety and security, controls operating costs and overtime, responds to customer concerns, and plans operations to support branch goals. It also supports regulatory compliance and maintains relationships with law enforcement agencies. Candidates must successfully complete a Human Performance Evaluation involving specified lifting, carrying, pushing and pulling, hand-grip, and step-climbing tasks.

Requirements

Logistics or transportation experience is required.
Successful completion of a Human Performance Evaluation, including specified lifting, carrying, pushing and pulling, repetitive hand-grip, and step-climbing tests.

Nice To Haves

Three to five years of leadership experience.
College education or military experience.
One to two years of safety and security experience.
Basic knowledge of Transit Vault, coin vault, and CMS.

Responsibilities

Recruit, interview, test, select, and train operations personnel.
Train, develop, and evaluate the performance of operations supervisors.
Oversee and coordinate route, dispatch, vault, and terminal operations through their respective managers and supervisors.
Oversee vehicle, forklift, and other equipment maintenance, ensuring preventive maintenance and repairs are completed in a timely manner.
Control operational costs.
Promote employee, vehicle, and facility safety through training, monitoring, and enforcement of policies and procedures.
Protect cargo and terminal security through training, monitoring, and enforcement of policies and procedures.
Investigate accidents and process required paperwork.
Develop customer-service capabilities among operations staff and respond to customer inquiries and complaints.
Control overtime, monitor employee vacation schedules, and maintain effective and efficient route, terminal, and vault operations.
Conduct short- and long-range operational planning to meet branch goals.
Deliver training to licensed armed driver/guards and terminal employees who operate or support armored transportation routes.
Oversee the sensitive operational environment involving ATM machines and related safety requirements.
Establish and maintain cooperative relationships with local, state, and federal law enforcement agencies in the area and surrounding cities.
Maintain company compliance with regulatory statutes involving DOT, OSHA, and EPA.
Complete the required Human Performance Evaluation, including lifting, carrying, push-pull, repetitive hand-grip, and step-climbing tests.