Operations Manager

Bank of Hope•Kahului, HI

21d•$50,000 - $70,000

About The Position

The Operations Manager oversees the operational efficiency and compliance of a bank branch while supporting exceptional customer service. The role supervises operational staff, ensures compliance with bank policies and regulatory requirements, and identifies opportunities to improve branch processes. The Operations Manager collaborates with the Branch Manager to achieve branch goals and foster a professional, customer-focused environment. The position also manages operational administration, including branch supplies, facility needs, equipment, special projects, system updates, and procedural changes. It supports the branch’s strategic initiatives and sales goals in collaboration with the Branch Manager and PBO.

Requirements

Bachelor’s degree in accounting, business administration, or a related field, or equivalent experience.
At least five years of experience in banking.
At least three years of experience in a supervisory position.
Advanced written English and fluent verbal English.
Strong leadership, organization, and problem-solving skills.
Comprehensive knowledge of banking policies, regulations, and operational procedures.
Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
Proficiency with banking systems and basic computer applications.

Nice To Haves

Korean language skills.

Responsibilities

Oversee branch operational functions and ensure compliance with bank policies, procedures, and regulatory requirements.
Supervise and support tellers and other operational staff in day-to-day branch operations.
Monitor and evaluate workflows to identify process improvements and efficiencies.
Manage cash operations, including vault operations, ATM balancing, and branch cash levels.
Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risk.
Guide, support, and train operational staff on policies and procedures.
Resolve escalated operational issues and customer concerns.
Mentor team members and foster a collaborative, professional environment.
Develop employees across operational functions and help them identify value-add opportunities and refer clients to PBO or BM.
Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees.
Promote exceptional customer service by aligning operational processes with customer needs.
Support branch staff in resolving complex customer concerns related to branch operations.
Collaborate with the Branch Manager on strategies to improve customer satisfaction and retention.
Monitor daily operations for risks and take appropriate action to mitigate issues.
Maintain accurate compliance and risk-management records and documentation.
Oversee preparation and submission of required reports to internal and external stakeholders.
Manage branch supplies, facility needs, and proper functioning of equipment.
Participate in special projects, system updates, and procedural changes affecting branch operations.
Support the Branch Manager in achieving branch goals and contribute to strategic initiatives.
Contribute to the office’s sales goals in collaboration with the Branch Manager and PBO.