Operations Manager

Stores•Patchogue, NY

11d

About The Position

Under limited supervision, the Operations Manager assists in achieving the sales goals of the business unit. The role supports store operations by training and reinforcing sales techniques, ensuring excellent customer service, providing thorough sales and product training, and meeting or exceeding the annual sales goal. The mission is to serve boaters effectively and help them find the right products for their needs, using each customer interaction to exceed expectations and foster loyalty. The Operations Manager leads and develops the team, supports sales and customer experience, and oversees operational execution, including inventory accuracy, pricing, merchandising, payroll, asset protection, safety, and legal compliance. The role may oversee operations in Hub locations as required and serves as Manager on Duty during assigned shifts. Nights, weekends, and holidays may be required based on business needs.

Requirements

High school diploma or equivalent.
Minimum age of 18 years.
Excellent verbal and written communication skills.
Strong customer service and sales capabilities.
Attention to detail and effective time management.
Strong analytical abilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks.
Proficiency in Microsoft Office Suite or related software.
Ability to work nights, weekends, and holidays based on business needs.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to operate equipment, including forklifts, occasionally.
Ability to frequently lift up to 50 pounds to shoulder height unassisted.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Lead and develop the team to ensure excellent store operations.
Greet and engage customers to understand and meet their boating needs.
Prioritize and plan work to drive results and achieve business goals.
Equip Crew Members to handle diverse transactions and provide seamless customer experiences.
Oversee operations in Hub locations as required.
Ensure inventory accuracy through perpetual counts, cycle counts, and related activities.
Oversee price changes and pricing audits.
Assist with strategies to grow customer count, loyalty memberships, and store traffic.
Plan and execute merchandising resets and maintain Planogram (POG) integrity.
Initiate and enforce operational and personnel policies.
Ensure payroll is accurate and timely.
Verify compliance with Asset Protection standards.
Maintain a safe and clean store environment.
Ensure adherence to legal requirements.
Ensure the store and staff exemplify the brand and service standards.
Maintain knowledge through company- and industry-sponsored training.
Complete all open Omni orders by the end of the day.
Serve as Manager on Duty during assigned shifts.
Provide product knowledge and suggest additional items or services to customers.
Improve customer experience and Net Promoter Score (NPS).
Drive store conversion and add-on sales, including Plus Plans.
Perform other job-related responsibilities as assigned.