Operations Manager

Capstone Logistics, LLC • Dallas, TX

5d

About The Position

The Operations Manager will manage the daily work of a warehouse crew at a site providing unloading services for a client. The role is for a driven leader with at least three years of increasing management responsibility in distribution or transportation, or three years of management and leadership experience in an industrial setting. The manager is responsible for safe and efficient site operations, customer service, workforce supervision, budgets, reporting, and daily operational closeout. Salary is commensurate with education, experience, and skills; a quarterly incentive is based on operational performance. Benefits begin after 30 days.

Requirements

• At least three years of management and leadership experience in an industrial setting.
• Ability to train, coach, and mentor warehouse associates.
• Strong organization and prioritization skills.
• Ability to perform multiple tasks simultaneously.
• Ability to make decisions, solve problems, prioritize assignments, and direct the workforce in a changing warehouse environment.
• Ability to manage budgets, read and interpret P&L statements, and prepare related management reports.
• Intermediate PC skills, including knowledge of Excel, Word, Outlook, and PowerPoint.
• Aptitude for estimating rates and performing mental addition and subtraction while multitasking.
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record supervising warehouse employees, including hiring, training, and termination.
• Proven experience providing high levels of customer service to internal and external customers.
• Must be very flexible with shift start times and days worked, including weekends and holidays.
• Ability to walk and stand for extended periods.
• Ability to lift up to 75 pounds.

Nice To Haves

• Warehousing, logistics, supply chain, or third-party experience preferred.
• A BS/BA degree or an associate degree with equivalent experience is a plus; a college degree is also described as a plus.

Responsibilities

• Negotiate rates with common carrier representatives.
• Run the site with safety and efficiency as priorities.
• Write and balance daily bank deposits.
• Create daily work logs and transmit them to corporate.
• Audit daily labor and billing reports.
• Ensure customer needs are met daily.
• Document and resolve customer service or associate issues daily.
• Ensure associates follow policies and work rules, including safety rules.
• Hold weekly safety meetings and ensure associate participation.
• Assist in managing the site and departmental budgets.
• Schedule associate shifts based on customer requirements.
• Interview, hire, and train new associates.
• Supervise timely and accurate data entry for all services performed.
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.
• Supervise warehouse employees, including hiring, training, and termination.
• Provide high levels of customer service to internal and external customers.

Benefits

• Quarterly incentive based on operational performance.
• Benefits after 30 days, including major medical, dental, vision, life, short-term disability, long-term disability, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed