Operations Manager

Ulta Beauty, Inc.•Avondale, AZ

16h

About The Position

The Operations Manager (OM) leads in accordance with Ulta Beauty’s mission, vision, and values and develops a high-performing team that supports store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes such as cycle counts, damages, testers, returns to vendors, destroy-in-field processing, and inventory adjustments. The role drives store performance through sales and inventory results, operational compliance, talent acquisition and development, standard operating procedures, and compliance standards. The OM promotes accountability for store goals, supports scheduling and workload completion within payroll budgets, reviews financial and operational reporting, and uses company programs and resources to improve results. The position also includes guest-facing work, such as makeup applications, skincare analysis, product demonstrations, and staying informed about beauty trends and products. The OM attracts, develops, and motivates associates; fosters an inclusive and engaged team; builds vendor partnerships; and supports guest engagement. The OM ensures compliance with company policies and operating standards, oversees operational execution and inventory and supply processes, manages schedules and task priorities using company tools, and protects company assets through safety, cash management, inventory control, and loss prevention. The role communicates business trends, opportunities, operational challenges, merchandise needs, and competitive information to field leadership. This position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. Attendance at corporate business meetings and conferences is also required. Work involves continuous mobility and object handling in the store, frequent bending and other physical movements, continuous lifting or moving of up to 25 pounds, and frequent use of computers, telephonic devices, and office supplies. Ulta Beauty will engage in an interactive process to consider reasonable accommodations when a disability prevents an associate from performing an essential job function.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Proven ability to monitor inventory, achieve operational excellence, drive a service culture, and execute merchandising directives.
Experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Availability for a flexible, full-time schedule including days, evenings, weekends, and holidays, and shifts on Sundays and Mondays.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Lead Task Associates and the Merchandise Manager and support the management of store operations.
Promote accountability for store goals related to sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling and communicate staffing and workload needs to the General Manager.
Review and respond to financial and operational reports, store visits, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about beauty industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged, inclusive team through collaboration, communication, and support for associate growth.
Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Establish vendor partnerships to support shipment and planogram expectations.
Model operational excellence by setting priorities, giving direction and support, and sharing best practices.
Execute the Guest Engagement Leader program to support guest experience and store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Oversee operational execution, including advertising sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the company task management tool to prioritize and execute resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention procedures.
Execute daily inventory control processes and complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.