Operations Manager - Audio Visual, Event Technology

Pinnacle Live•Los Angeles, CA

47d•$80,000 - $95,000•Onsite

About The Position

Pinnacle Live is a premium in-house AV and event production company operating at premier hotels and resorts across North America. The Operations Manager assists the Venue Director with daily venue operations, focusing on event execution and team development. The role oversees timely setup, operation, and removal of audio-visual equipment in accordance with company procedures, as well as personnel management, equipment maintenance and logistics, guest service, and client satisfaction. The manager leads event execution, maintains equipment inventory and vendor relationships, supports budget management and expense control, and ensures accurate event billing and vendor purchasing documentation. The position also trains and develops staff, provides technical event support, attends hotel meetings as needed, uses and improves company systems, and complies with safety protocols and standard operating procedures. This role directs exempt and non-exempt personnel, including responsibilities for hiring, training, work assignment, coaching, performance appraisal, discipline, and resolving complaints and problems.

Requirements

High school graduate or equivalent.
At least two years of event technology experience in a hospitality environment.
At least two years of demonstrated managerial experience.
Excellent communication skills and ability to foster long-term relationships with internal teams and external partners.
Planning ability, including the ability to plan ahead.
Excellent organizational skills.
Demonstrated personnel management ability.
Strong interpersonal skills.
Strong verbal and written communication skills.
Strong customer focus.
Strong attention to detail.
Professional appearance.

Responsibilities

Lead the execution of all phases of events while maintaining high customer-service standards for internal and external stakeholders.
Ensure timely event setup, striking, and other essential floor activities.
Maintain inventory integrity, including equipment quality, functionality, organization, and availability.
Maintain working knowledge of industry trends, tools, and innovations.
Assist the Venue Director with budget management, revenue growth, and expense control, including sub-rentals and labor.
Train, manage, and develop staff in accordance with company procedures and customer-service standards.
Build relationships with equipment sub-rental and labor vendors to ensure their equipment and personnel meet company standards.
Manage accurate and timely billing of events and clients.
Create and process purchase orders and vendor invoices in a timely manner.
Attend hotel meetings as necessary.
Use applicable company computer systems and work toward improving systems and technical skills required to operate them.
Provide technical support for events.
Comply with safety protocols and standard operating procedures.
Direct exempt and non-exempt personnel, including interviewing, hiring, training, assigning work, coaching, mentoring, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties as assigned.