Operations Manager

Floor & Decor • Stuart, FL

7d

About The Position

The Operations Manager is responsible for all aspects of store operations, providing every customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role helps ensure a safe workplace and safe shopping experience while maximizing company profitability through effective store operations management.

The Operations Manager supports the General Manager with operational performance, customer service, administrative processes, warehouse and logistics activities, and associate management. This includes maintaining inventory integrity, supporting budget adherence and profitability, upholding brand and operating standards, and ensuring compliance with company policies and procedures. The role may require occasional air and car travel. The work environment frequently includes a warehouse and moving vehicles, with noise typically quiet to moderate.

Physical demands include occasionally exerting 30–60 pounds of force, frequently exerting 20–30 pounds, and constantly exerting up to 20 pounds to move objects. The employee often uses hands and fingers to handle or feel objects and frequently stands, walks, reaches, climbs or balances, and stoops, kneels, crouches, or crawls. Duties and responsibilities may be modified to reasonably accommodate individuals with disabilities, and the job description may change as business needs change.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to meet the physical demands described, including lifting, carrying, pushing, pulling, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle-count and inventory-counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources or loss-prevention issues as needed.
• Supervise cash-handling practices and communicate as necessary with the corporate finance department.
• Coordinate facility management to support the safety and security of customers and employees.
• Help the General Manager stay within controllable-expense budgets and drive profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain brand consistency.
• Ensure store presentation standards are achieved and maintained.
• Support, model, and enhance customer service by fostering a friendly, helpful, knowledgeable, and responsive environment for customers and coworkers.
• Focus on customer service during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage, especially during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain inventory, HR-related, and cash-office records and reports.
• Ensure web orders, including samples, are shipped out.
• Manage the checkbook for P&L and assist the CEM with operational budget, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and associated claims and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate scheduling, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets in coordination with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and define workloads for associates.
• Ensure the store adheres to COP/SOPs.
• Manage direct reports to support performance.
• Monitor associate retention and career development and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies while supporting company expectations and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed