Operations Manager

Raising Cane's•Lawrence, KS

21d•$23 - $24

About The Position

The Operations Manager (OM) supports the Restaurant Leader in leading operational excellence and upholding Raising Cane’s standards and culture across Restaurant operations. The role executes Restaurant operations functions, serves as manager on duty, opens and closes the Restaurant, and manages cash handling and accountability. The Operations Manager enforces company policies and standards, manages shifts in accordance with operations and safety requirements, deploys Crewmembers, provides customer service, and supports Crewmember recognition. The position also helps maintain Restaurant cleanliness and facility condition, uses tools and records to support shift execution and corrective action, and authorizes employee functions requiring manager approval. The role requires working a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training. Essential duties include physical movement and lifting, accurate order-taking and payment processing, safe work around cooking equipment and cleaning supplies, and occasional work-related driving when business needs require it.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent required.
At least 3 years of Restaurant or retail management experience.
Possess a valid, state-issued driver's license.
Complete all required Raising Cane’s company training programs.
Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing.
Self-driven, flexible, and energetic, with strong analytical, written, and verbal communication skills.
Able to recognize and analyze problems, set goals, and create and convert plans into action to solve problems.
Proficient with technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly.
Able to lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist.
Able to navigate stairs, move quickly, and stay on your feet throughout the shift.
Able to work safely around hot cooking equipment, cleaning supplies, and common ingredients such as oil and flour.

Nice To Haves

New Restaurant opening experience.

Responsibilities

Execute Restaurant operations functions.
Act as manager on duty and open and close the Restaurant.
Manage cash handling and ensure accountability.
Enforce Raising Cane’s policies and standards.
Execute shift management in accordance with operations and safety standards.
Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed.
Deploy Crewmembers during a shift.
Provide exemplary customer service.
Use the reward and recognition program for Crewmembers in the Restaurant.
Authorize employee functions requiring manager approval, such as discounts, promotions, and timeclock overrides.
Ensure Restaurant cleanliness and that the facility is in good working order.
Complete other duties as assigned.
Take orders accurately, process payments efficiently, and communicate clearly.
Maintain a clean, safe Restaurant while following food safety and company procedures.
Occasionally drive on behalf of the Company for work-related purposes when required by business needs.