Operations Manager

iFOAM•Alpharetta, GA

23d

About The Position

iFOAM of Alpharetta is seeking an Operations Manager to lead day-to-day execution and field operations for its insulation contracting business. The role provides direct leadership and support to technicians and crew leads serving residential retrofit customers and new home, light commercial, and metal structure builders across the northern metro Atlanta area. The position begins as a hands-on player-coach and may expand as the fleet grows, with a stated path to advance into a General Manager role. The Operations Manager oversees team development, field execution, job verification, estimating and scheduling readiness, customer communication, equipment and inventory, and field procedures. The role requires regular field presence, travel throughout the service area, flexible full-time availability with on-call availability, and the ability to travel on short notice.

Requirements

High school diploma or GED.
At least 4 years of construction operations, project management, or field supervision experience, including at least 2 years under a licensed general contractor with verifiable documentation.
At least 4 years of direct experience leading and managing construction field crews.
Ability to read and understand construction drawings and plans, as well as site and safety specifications.
Valid driver’s license and clean driving record.
Willingness to adapt and grow through hands-on experience.
Ability to work a full-time, flexible schedule with on-call availability and travel on short notice.
Ability to drive a motor vehicle during daytime and evening hours for extended periods.
Ability to perform the listed physical duties, work in difficult positions and circumstances, lift, move, and hold up to approximately 50 pounds, and wear required PPE including supplied-air or air-purifying respirators.

Nice To Haves

Vocational or technical degree in a construction-related field.
Industry certifications such as BPI Building Analyst, SPFA PCP, OSHA 30, or PMP.
Hands-on experience with spray foam, blown-in, batt insulation, and air sealing.
Knowledge of building science and building-envelope principles, including insulation, air sealing, moisture, and ventilation.
Mechanical aptitude.
Operations management experience with resource allocation, technician utilization, cost containment, job financial reports, and running weekly meetings.
Proficiency with field service software (ServiceTitan preferred), technician tools, spreadsheets, and construction safety regulations.
Familiarity with EOS or similar business execution frameworks.

Responsibilities

Source, hire, train, coach, and mentor technicians and crew leads on techniques, safety, customer service, and SOP compliance.
Conduct Toolbox Talks, technician ride-alongs, and check-ins to build high-performing teams.
Maintain field visibility and supervise technicians and subcontractors.
Troubleshoot complex installations, perform job-site spot checks, and ensure compliance with building codes and safety regulations.
Review daily job checklists against bids and equipment data, sign off daily, and escalate metric, yield, or quality discrepancies with corrective action plans.
Present operating KPIs at weekly leadership reviews.
Scope and estimate complex jobs and review sales bids.
Coordinate scheduling with the Sales Administrator and ensure crew preparation, equipment readiness, and material stocking.
Serve as the primary field contact for builders, superintendents, and homeowners; discuss options and trade-offs and promptly resolve issues or complaints.
Manage preventive maintenance and equipment readiness, including Graco Reactors, pumps, generators, and rigs, based on machine hours.
Manage inventory par levels, daily load-outs, vehicle inspections, and efforts to minimize equipment downtime.
Own field SOPs covering site safety, checklists, verification, site preparation, and close-out.
Approve timecards in ServiceTitan in compliance with wage and hour laws, protect company property, and travel throughout the service area as needed.