Operations Manager

GOLFTEC•Denver, CO

2d•Onsite

About The Position

The Operations Manager oversees the warehouse and event operations team and manages the movement and handling of production assets, crew travel, and vendor coordination. The role is primarily based at TWO12 | GOLFTEC Events’ headquarters in Englewood, Colorado, with significant travel—100 or more days per year—to support events, manage teams, and fulfill contracts. The agency delivers experiential marketing activations and hospitality environments at major golf events, with strategy, design, fabrication, logistics, and on-site execution handled in house. The Operations Manager leads warehouse and event operations, provides on-site leadership for event installations, and coordinates freight, transportation, assets, vendors, and crew logistics. The role also works with design, fabrication, and account teams to align logistics with creative and client objectives, contributes to process improvement, and manages operational budgets and records. The business’s active season runs from February through August, when extended hours and some weekend and holiday work are expected. September through January focuses on asset maintenance, repair, inventory reconciliation, and planning for the next season.

Requirements

2–4 years of experience in logistics, event operations, warehouse management, or supply chain.
Strong proficiency with spreadsheets and inventory or asset management systems.
Working knowledge of freight, LTL shipping, and DOT documentation requirements.
Consistent attention to detail throughout a demanding season.
Direct, effective communication with carriers, vendors, and venue personnel.
Valid driver's license and clean driving record.
Ability to lift 50 lbs and work in a warehouse environment.
Availability for extended hours during the active season and occasional travel for major installations.

Nice To Haves

Experience in event, exhibit, trade show, or touring production logistics.
CDL, forklift certification, or box truck experience.
Spanish language proficiency.
Experience with an inventory or ERP system.

Responsibilities

Direct and develop the warehouse and event operations team.
Lead and manage on-site event crews, including temporary labor.
Set expectations for safety, quality, and professionalism across warehouse, event, and office environments.
Assist with hiring, onboarding, and seasonal staffing.
Own on-site operational leadership for installations, including load-in, vendor coordination, problem resolution, load-out, and logistics.
Ensure builds follow approved plans while adapting to real-world constraints and troubleshooting issues.
Maintain a calm, solution-oriented presence during high-pressure installations, activations, and strike periods.
Collaborate with design, fabrication, and account teams so logistics and execution plans support creative and client objectives.
Contribute to process improvements, including inventory systems, load plans, and event activations.
Manage operational budgets and track expenditures against program targets.
Book and manage carriers, freight, trucking, drayage, and storage across the season schedule.
Manage bills of lading, shipment tracking, delivery windows, and resolution of delays or exceptions.
Develop load plans that account for on-site reassembly sequencing.
Maintain accurate inventory of owned assets, including location, condition, and repair status.
Manage warehouse organization, pull lists, crate and case inventory, and staging for outbound builds.
Oversee post-event returns, condition reporting, reconciliation, and repair scheduling.
Arrange and manage crew travel, including flights, lodging, ground transportation, and per diem distribution.
Coordinate equipment rentals and vendors, including temporary structures, power generation, AV, furniture, refrigeration, and site services.
Maintain certificates of insurance, DOT compliance documentation, and venue credentialing.
Maintain tracking systems so any team member can independently determine asset status.
Reconcile logistics expenditure against program budgets.