Operations Manager

PDS Health•Oakland, CA

24d

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The role is hired with the expectation that the trainee can independently manage a dental office within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the license verified through a motor vehicle record check at hire, or have reliable alternate transportation that enables required travel.
Travel to multiple offices in a timely manner, potentially several times per day; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate, independent decisions using information that may be vague or limited; multitask and work in a fast-paced, ambiguous environment without compromising quality; and prioritize with limited direction.
Ability to read and interpret financial reports and legal documents, respond to inquiries, draw valid conclusions, use sound judgment under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions, to practical situations.
Strong personal responsibility, ability to work with others and accept direction, commitment to educational advancement, and flexibility in adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues.
Strong organizational skills and a systematic approach to assignments, including ability to reduce confusion and create order.
Strong problem identification, analysis, and resolution skills; detail orientation, process focus, self-motivation, proactivity, and patient focus.
Ability to create presentations.
Ability to travel between assigned offices using reliable transportation.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational best practices using the We Believe Behavioral Framework, and learn to create an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are the right fit.
Assess, investigate, and resolve staff and patient issues by analyzing circumstances and developing timely, effective, and appropriate solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Follow cash management and accounting protocols.
Help the team develop and deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Keep commitments and communicate openly and promptly with direct supervisors, raising issues and concerns early.
Maintain a professional appearance and demeanor in accordance with company policies and treat others professionally and respectfully.
Develop proficiency with People-related tools and resources, including assessment, hiring, retention, performance evaluation, separation, and compensation processes.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competence managing Front Office and Back Office teams, including leadership and team development.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team member development outcomes.