Operations Manager

Comfort Keepers of Central Florida - Sebring • Sebring, FL

25d • Hybrid

About The Position

The Operations Manager oversees the day-to-day non-clinical operations of the agency, ensuring operational excellence, financial performance, regulatory compliance, and an exceptional client experience. This role leads Staffing Managers, Schedulers, and Office Managers while driving accountability, efficiency, and growth.

Requirements

• Operations management experience, preferably in healthcare, home care, or a service-based environment.
• Strong leadership, financial, analytical, and problem-solving skills.
• Experience managing multiple priorities, teams, and operational systems.
• Effective communication and ability to drive accountability across departments.
• Proficiency with scheduling, payroll, billing, and reporting systems preferred.

Responsibilities

• Lead daily agency operations, including staffing, scheduling, billing, payroll, and compliance.
• Monitor financial performance, budgets, revenue, expenses, and profitability.
• Improve operational processes and implement efficiencies.
• Oversee client onboarding, service delivery, retention, and satisfaction.
• Ensure compliance with regulatory, contractual, and company requirements.
• Lead audits, investigations, and corrective action efforts.
• Manage reporting systems and data integrity.
• Coach and develop department leaders while driving KPI accountability.
• Support growth initiatives, new programs, and operational scalability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed