Operations Manager

Stores•San Pedro, CA

18d

About The Position

The Operations Manager assists in achieving the sales goals of the business unit under limited supervision. This role helps ensure excellent customer service, provides sales and product training, reinforces sales techniques, and works toward meeting or exceeding the annual sales goal. The mission is to serve boaters effectively by helping them find the products that meet their needs and making each interaction an opportunity to exceed expectations and foster loyalty. The role leads and develops the team to support effective store operations, engages customers, plans work to achieve business goals, and equips Crew Members to handle a range of transactions. It also oversees Hub location operations as required and serves as Manager on Duty during assigned shifts.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong customer service and sales capabilities.
Attention to detail and effective time management.
Strong analytical abilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks.
Proficiency in Microsoft Office Suite or related software.
Minimum age of 18 years.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Frequent climbing, bending, stooping, and twisting.
Ability to lift up to 50 pounds to shoulder height unassisted frequently.

Nice To Haves

Two years of related experience preferred.
Ability to occasionally operate equipment, including forklifts.

Responsibilities

Lead and develop the team to ensure excellent store operations.
Greet and engage customers to understand and meet their boating needs.
Prioritize and plan work to drive results and achieve business goals.
Equip Crew Members to handle diverse transactions and create seamless customer experiences.
Oversee operations in Hub locations as required.
Ensure inventory accuracy through perpetual counts, cycle counts, and related activities.
Oversee price changes and pricing audits.
Assist with strategies to grow customer count, loyalty memberships, and store traffic.
Plan and execute merchandising resets and maintain Planogram (POG) integrity.
Initiate and enforce operational and personnel policies.
Ensure payroll is accurate and timely.
Verify compliance with Asset Protection standards.
Maintain a safe and clean store environment and ensure adherence to legal requirements.
Ensure the store and staff exemplify the brand and service standards.
Maintain knowledge through company- and industry-sponsored training.
Work nights, weekends, and holidays based on business needs.
Complete all open Omni orders by the end of the day.
Serve as Manager on Duty during assigned shifts.
Perform other job-related responsibilities as assigned.
Provide product knowledge and suggest additional items or services to customers.
Drive customer experience to meet customer needs and improve Net Promoter Score (NPS).
Drive store conversion and add-on sales, including Plus Plans.