Operations Manager

CVS Health•Wilson, NC

2d•$19 - $29

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps people on their path to better health by driving store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and setting a positive example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. The position is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts. Overtime may be needed, and the manager must respond to urgent store issues when they arise.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent (preferred but not required).

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support the Store Manager in store leadership and operations, including sales and inventory management, employee staffing, training and development, financial management, and policy implementation.