Operations Manager

Equus•Milwaukee, WI

17d

About The Position

The Operations Manager oversees assigned case managers’ daily operations and performance, supports project implementation, and helps ensure the quality and timely delivery of program services. The role works in partnership with the Project Director on planning and day-to-day operations, program development, contract management, human resources, staff development, and business development. It also collaborates with the Project Director and Project Accountant on budgeting, forecasting, and financial sustainability.

Requirements

Three years of supervisory experience, or an equivalent combination of education and experience.
Commitment to customer-focused service delivery systems.
Excellent communication and interpersonal skills.
Strong management and organizational skills.
Ability to work across all levels of management and staff.
Valid driver's license in good standing and proof of valid automobile insurance; the position is considered a driving position.

Nice To Haves

Bachelor’s degree in business, management, or a human-services-related field from an accredited university or college, or equivalent work experience.
Two to three years of experience in TANF programs.

Responsibilities

Attend partner and funding-customer meetings.
Complete all requested weekly and monthly reports.
Manage and supervise assigned case managers’ daily operations and performance.
Conduct weekly meetings with staff and leadership.
Manage assigned resources as appropriate to project-related activities.
Develop and maintain project plans and reporting documentation to support timely communication and successful delivery of assigned projects.
Ensure assessment, service plans, and career pathway documents meet required quality standards.
Assist with assigning case managers to new customers.
Generate progress and other management reports.
Collaborate with the Project Director and Project Accountant on budgeting and forecasting, and to support financial sustainability and success.
Partner with the Project Director on planning and overall day-to-day operations, program development, contract management, human resources, staff development, and business development.
Perform other duties as assigned.