Operations Manager Rx

CVS Health•Fort Wayne, IN

5d•$18 - $28

About The Position

The Operations Manager is a member of the Store Management team and helps drive store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and does not offer direct promotion to Store Manager. The role also includes pharmacy-related customer support and workflow responsibilities, with compliance with applicable laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety and privacy. The employee must be registered and maintain registration according to local and state pharmacy regulations. Depending on the role and location, COVID-19 vaccination may be required where legally allowable, subject to reasonable accommodation. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $18.00–$28.00 per hour; the actual offer depends on factors including experience, education, and geography.

Requirements

Deductive reasoning ability.
Advanced analytical skills.
Computer skills.
Advanced communication skills.
Leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts; work overtime as needed; and respond to urgent store issues.
Must be registered and maintain registration according to applicable local and state pharmacy regulations.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints, and promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Engage customers about their health and medications, educate them about CVS services and products, and position CVS as a partner in their path to better health.
Prioritize customer needs, demonstrate care and empathy, and work to ensure customer satisfaction.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures to protect patient safety and privacy.
Follow pharmacy workflow procedures and understand workstations including Pick-Up, Drop-Off, Drive-Thru, and Production to coordinate and process medication orders.
Balance quality and efficiency, maintain accuracy, and meet workflow and inventory management goals.
Identify and resolve potential problems so customers receive medications when needed; collaborate with pharmacy teams, medical staff, insurance companies, and customers to address medication or insurance concerns.
Develop clinical, technical, insurance, and basic drug knowledge using available tools and training resources.
Contribute to individual and broader team goals, remain flexible to schedule and business needs, and adapt to workplace changes.
Maintain pharmacy registration as required by local and state regulations.
Support overall store management, supervision, and policy implementation; sales and inventory management; employee staffing, training, and development; financial management; and customer service leadership.