Operations Manager Rx

CVS Health•Fort Wayne, IN

About The Position

The Operations Manager is a member of the Store Management team who supports the Store Manager in leading and operating a CVS/pharmacy store. The role drives store execution and performance, builds customer loyalty through excellent service, and maintains an engaged and productive team through leadership and example. Responsibilities span overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. The position reports to the Store Manager. Unlike the Store Manager in Training position, this role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The Operations Manager leads store crew activities, communicates information openly and promptly, and supports operational and service improvement plans. The role assists customers, promotes CVS’s customer-service culture, and supports pharmacy workflows and customer health needs. This includes following applicable laws, regulations, professional standards, ethical principles, and company procedures; helping coordinate and process medication orders across pharmacy workstations; maintaining accuracy and balancing quality with efficiency; resolving medication and insurance concerns in collaboration with pharmacy teams, medical staff, insurance companies, and customers; and developing clinical, technical, and insurance knowledge. The position requires pharmacy registration in accordance with local and state regulations and flexibility to meet scheduling and business needs. Depending on the role and location, full COVID-19 vaccination, including boosters where required, may be required where legally permitted, unless an accommodation is approved. Proof may be required on the first day or within the first few months, depending on the role and location.

Requirements

Deductive reasoning ability.
Advanced analytical skills.
Computer skills.
Advanced communication skills.
Leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts; work overtime as needed; and respond to urgent store issues.
Must be registered and maintain registration according to local and state pharmacy regulations.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints, and promote the CVS customer-service culture by greeting customers, offering help, and thanking them.
Engage customers about their health and medications, educate them about CVS services and products, and position CVS as a partner in their path to better health.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures to protect patient safety, privacy, and security.
Follow pharmacy workflows and understand workstations, including Pick-Up, Drop-Off, Drive-Thru, and Production, to coordinate and process patient medication orders.
Maintain accuracy while balancing quality and efficiency and meeting workflow and inventory management goals.
Identify and resolve potential problems so customers have their medications when needed; collaborate with pharmacy teams, medical staff, insurance companies, and customers to resolve medication or insurance concerns accurately and promptly.
Develop clinical, technical, and insurance knowledge using available tools and training resources.
Contribute to individual and broader team goals and adapt to changes in work, schedules, and business needs.
Maintain pharmacy registration according to local and state regulations.
Support store management, sales and inventory management, staffing, training and development, financial management, and customer service leadership.