Operations Manager

VENT Fitness•Latham, NY

11d•$18 - $21

About The Position

An Operations Manager at VENT Fitness is a self-motivated leader who thrives on competition and can motivate a team and inspire members. The role creates a high-energy, positive member experience by ensuring the highest level of customer service to members and guests. Membership to VENT Fitness is included. The Operations Manager oversees people and profit centers at the front of the club and leads customer service objectives and retail sales. This person is responsible for hiring, training, validating, and scheduling the front desk Customer Service and Energy Bar teams, as well as the production, sales, ordering, and inventory performance of the Energy Bar, shop, Tanning, and HydroBed services. The Operations Manager also leads daily club operations when the Club Manager and Assistant Manager are absent, focusing on customer service, staff development, and maintaining a clean, well-run facility.

Requirements

Staff leadership and team building are required.

Nice To Haves

Retail experience is preferred.
Experience with merchandising, inventory management, sales, and cash handling is helpful.

Responsibilities

Create a high-energy, positive member experience and ensure excellent customer service to members and guests.
Oversee front-of-club teams and profit centers, and lead customer service objectives and retail sales.
Hire, train, validate, and schedule the front desk Customer Service and Energy Bar teams.
Oversee production, sales, ordering, and inventory performance for the Energy Bar, shop, Tanning, and HydroBed services.
Lead daily club operations in the absence of the Club Manager and Assistant Manager.
Focus on customer service, staff development, and maintaining a clean, well-run facility.
Motivate the team and inspire members.