Operations Manager
About The Position
The Operations Manager is the General Manager’s right hand and a key leader in the building. This role leads the team on shift, serves as Manager on Duty, and oversees operations across the café, park floor, and party events. The Operations Manager provides a steady presence in a busy environment, helping the team deliver a smooth guest experience. The role includes coaching and developing team members and supervisors, maintaining a safe and guest-ready park, and completing operational procedures such as opening, shift changes, closing, deposits, and reporting. Operations Managers participate in Intentional Leadership, Lava Island’s leadership development program, with a path toward becoming a General Manager.
Requirements
- Experience leading teams in a fast-paced hospitality or customer-facing setting.
- Availability to work weekends, evenings, and holidays; Friday, Saturday, and Sunday are required, across opening and closing shifts.
- Current ServSafe Manager Certification, or ability to complete it within 30 days of hire.
- Ability to stand, walk, and move for extended periods and lift up to 50 pounds.
- Ability to pass a background check and drug screen.
- Ownership mindset and willingness to take responsibility for the shift and park results.
- Hands-on leadership approach and ability to set the standard alongside the team.
- Ability to remain steady under pressure.
- Ability to coach with clear, real-time direction and maintain standards.
- Strong organization and clear communication with team members and guests.
Nice To Haves
- Experience leading 15 or more people on a shift.
Responsibilities
- Serve as Manager on Duty and remain present and aware across the park during the shift.
- Keep guest-facing areas clean, staffed, and ready, and resolve guest issues on the spot.
- Assign team zones, set clear expectations, and coach team members in real time.
- Hold the team accountable for tasks, safety, and service fairly and consistently.
- Lead proactively to prevent problems from affecting guests.
- Complete opening, shift-change, and closing procedures, checklists, deposits, and reporting.
- Keep the park guest-ready and safe, and ensure the café is stocked and running on time.
- Lead hands-on alongside the team, including cleaning and park preparation.
Benefits
- Competitive salary
- Leadership incentive
- Medical insurance
- Dental insurance
- Vision insurance
- Employee perks
- Leadership development program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
