Operations Manager

CVS Health•Drexel Hill, PA

1d•Onsite

About The Position

The Operations Manager is a member of the Store Management team who helps fulfill CVS Health’s purpose of helping people on their path to better health. The role drives store execution and performance and builds consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged and productive store team through leadership, initiative, and leading by example. The position supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. Unlike the Store Manager in Training role, this position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. This is a full-time position with an anticipated 40 hours per week. The schedule is flexible and may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $19.00–$29.00 per hour. The role is eligible for a comprehensive benefits package, subject to eligibility, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct store crew activities.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
Maintain an engaged and productive store team through leadership, initiative, and leading by example.