Operations Manager

Keolis Canada • Leesburg, VA

15h • $90,000 - $100,000

About The Position

The Operations Manager supervises day-to-day operations and administrative activities for a public transportation operation, serving as a liaison between the client and the company and facilitating problem solving between departments. The role coordinates service delivery, staffing and scheduling, and works with Maintenance, Safety, and the Assistant General Manager to ensure that service is safe, compliant, reliable, and professional.

The position manages operational performance and expenses, monitors KPIs, explains budget variances, and provides timely operational and financial reporting. It also supports employee engagement and positive labor relations, administers discipline and resolves grievances, and helps oversee scheduling, run-cutting, rostering, driver bidding, staffing, and employee performance evaluations. The role requires applying relevant laws, regulations, policies, procedures, and labor/management agreements, and maintaining compliance with contractual, safety, environmental, and regulatory requirements.

Employment is contingent on passing pre-employment drug and alcohol screening and receiving a favorable background check. A physical examination may be required for safety-sensitive positions.

Requirements

• At least four years of operations experience in a public transportation environment.
• Bachelor’s degree preferred, or an equivalent combination of education and experience.
• Ability to become knowledgeable in the operating contract, collective bargaining agreement, and P&L.
• Understanding of how operational ratios and performance indicators affect safety, financial performance, contract compliance, and customer satisfaction.
• Knowledge of public management and organization theories, principles, practices, and techniques.
• Ability to understand sound fiscal and financial principles.
• Knowledge of ADA, DMV, and DOT requirements and other laws, ordinances, and regulations applicable to transit operations.
• Ability to administer a Drug and Alcohol program.
• Familiarity with Workers’ Compensation Law.
• Computer literacy and a data-driven approach.
• Ability to communicate effectively with state and local government.
• Ability to manage cost control and experience with financial management or budgeting.
• Strong written and oral communication and presentation skills, with the ability to influence people at all organizational levels.
• Ability to work positively and effectively with all levels of transit and customer organizations.
• Positive labor relations skills and knowledge, including employee discipline and labor grievance administration.
• Must pass a pre-employment drug test and background check.
• Employment is contingent on passing a pre-employment drug and alcohol screen and receiving a favorable background check; a physical examination may be required for safety-sensitive positions.

Nice To Haves

• Experience in operations; CDL preferred.
• Experience with fixed-route, commuter-service, and paratransit scheduling software, run-cutting, and maintenance software is desirable.
• Bachelor’s degree preferred.

Responsibilities

• Supervise day-to-day operations and administrative activities, acting as a liaison between the client and company and facilitating problem solving between departments.
• Ensure employees follow safety practices and applicable regulations.
• Coordinate routinely with the Maintenance and Safety Managers to ensure facilities and buses meet KTA safety and environmental standards.
• Promote positive employee and labor relations and employee engagement and recognition; administer department discipline and resolve employee grievances.
• Coordinate scheduling for operators, dispatchers, and supervisors in the operations department.
• Interpret and apply relevant laws, rules, regulations, policies, procedures, and labor/management agreements.
• Share responsibility for scheduling, employee performance evaluations, run-cutting, rostering, the driver bidding process, and facility staffing.
• Monitor operational KPIs to manage service quality and operating expenses and explain budget variances.
• Support the Safety Department in managing injury and collision claims.
• Set accurate route schedules and minimize route drive times and mileage while meeting contractual and regulatory requirements.
• Provide accurate and timely operational and financial reports as requested by management.
• Ensure purchases follow company processes and policies.
• Analyze situations, identify problems, implement solutions, and evaluate outcomes.
• Prepare reports and correspondence.
• Interact with the employees’ union with the goal of positive interaction.
• Monitor operations and coordinate service delivery with the Assistant General Manager.
• Ensure service to the public remains on schedule and professional.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Relocation allowance for out-of-state candidates only.
• Growth and opportunity for advancement.
• Work/home life balance.
• Opportunities for development and growth throughout an exciting and rewarding career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager