Operations Manager - EWR Newark Liberty Airport - Full-time

SmarteCarte Brand•Newark, NJ

2d•Onsite

About The Position

The Operations Manager directs Smarte Carte’s airport operations at Newark Liberty Airport by building and developing a strong front-line team. The role is responsible for increasing customer satisfaction and employee engagement while fostering accountability, performance, and integrity. It owns the business unit’s P&L and is accountable for annual revenue and EBITDA goals, as well as improving the efficiency of labor, materials, and equipment. The manager leads operations across multiple terminals and a workforce of 20–30 employees. This hands-on role includes directing, managing, and performing equipment repairs, maintenance, and cleaning as needed. The manager also develops airport-community and internal relationships, pursues new business opportunities, and translates corporate strategic initiatives into actionable goals and measurable operating results. Smarte Carte provides travel and leisure infrastructure and passenger services at airports and other venues worldwide. Its offerings include luggage carts, smart lockers, mobility rentals, massage chairs, collectibles, and other guest services.

Requirements

At least 3 years of experience in an operational function such as manufacturing, logistics, distribution, or process improvement.
Demonstrated P&L management experience.
At least 2 years of direct management experience.
Bachelor’s degree in a related field and experience in an operationally oriented role.
Ability to obtain an airport badge.
Valid driver’s license.
Strategic leadership, planning, and thinking skills, with a value-chain mindset.
Demonstrated success working in a cross-functional team environment and managing institutional complexity within assigned airports.
Proven operational business acumen and ability to lead large-scale process implementation with measurable financial or performance improvements.
Ability to build relationships with external constituents and manage people with varied capabilities and personalities.
Excellent verbal and written communication skills.
Financial and analytical skills, including proficiency in reading, interpreting, and analyzing financial statements and understanding how operational KPIs affect financial outcomes.
Organization and ability to manage multiple priorities effectively.
Proficiency with Microsoft Office/Suite.
Strong management skills, including the ability to influence and engage direct and indirect reports and peers.
Knowledge of leading teams through significant change in a large organization.
Hands-on, results-oriented leadership; problem-solving, analytical thinking, decision-making, planning, execution, project-management, teamwork, interpersonal, and professional integrity skills.
Ability to walk and stand for the duration of a shift, lift 40 pounds to waist height, push or pull 75–100 pounds, and move up to 15 carts simultaneously.

Responsibilities

Own the multi-million-dollar P&L and deliver revenue growth against annual and budgeted plans, including revenue and EBITDA goals.
Lead a business unit spanning multiple airport terminals and a workforce of 20–30 employees.
Coach staff and manage labor to meet daily operational performance goals.
Apply continuous-improvement methods, including Lean and Six Sigma, to improve productivity and vending quality.
Identify and develop new business opportunities, including airport services and other vending opportunities.
Direct, manage, and perform equipment repairs, maintenance, and cleaning as needed.
Build and maintain relationships with airport-community stakeholders and Smarte Carte peers.
Participate in developing and implementing corporate strategic initiatives to grow revenue and earnings.
Translate strategic initiatives into meaningful, actionable goals for direct reports.
Perform other duties as assigned.
Travel to assigned locations as needed.