Operations Manager - EWR Newark Liberty Airport - Full-time

Smarte Carte•Newark, NJ

3d•$68,000 - $70,000•Onsite

About The Position

The Operations Manager directs airport operations at Newark Liberty Airport by building and developing a strong front-line team. The role focuses on increasing customer satisfaction and employee engagement while fostering accountability, performance, and integrity. The manager is accountable for the business unit’s multi-million-dollar P&L, annual revenue and EBITDA goals, and improving the efficiency of labor, materials, and equipment. This is a hands-on role leading operations across multiple terminals and a workforce of 20–30 employees. The manager coaches staff, oversees operational performance and continuous improvement, develops business opportunities, builds relationships with airport stakeholders, and implements corporate strategic initiatives. The role may also involve directing, managing, and carrying out equipment repairs, maintenance, and cleaning as needed. Some travel to assigned locations is required.

Requirements

At least 3 years of experience in an operational function such as manufacturing, logistics, distribution, or process improvement.
Demonstrated P&L management experience.
At least 2 years of direct management experience and ability to manage people with a wide range of capabilities and personalities.
Bachelor’s degree in a related field and experience in an operationally oriented role.
Strategic leadership, planning, and thinking skills, with a value-chain mindset.
Demonstrated success working in a cross-functional team environment.
Ability to manage institutional complexity within assigned airports.
Business acumen and a track record of success in an operational environment.
Experience leading large-scale process implementation with measurable financial and/or performance improvements.
Ability to build positive relationships with external constituents, including customers, clients, and supplier partners.
Excellent verbal and written communication skills.
Financial and analytical skills, including proficiency in reading, interpreting, and analyzing financial statements and understanding how operational KPIs affect financial outcomes.
Ability to stay organized and manage multiple priorities effectively.
Proficiency with Microsoft Office/Suite.
Strong management skills and ability to influence and engage direct and indirect reports and peers.
Strong knowledge of leading teams through significant change in a large organization.
Hands-on, resourceful, high-energy, and results-oriented leadership, with the ability to turn strategic priorities into results.
Strong problem-solving, analytical thinking, decision-making, planning, execution, and project-management skills.
Strong teamwork, interpersonal skills, and professional integrity.
Ability to obtain an airport badge.
Valid driver’s license.
Ability to walk and stand for the duration of a shift, lift 40 pounds to waist height, push or pull 75–100 pounds, and move up to 15 carts simultaneously.
Ability to travel to assigned locations as required.

Responsibilities

Lead airport operations across multiple terminals and manage a workforce of 20–30 employees.
Oversee a multi-million-dollar P&L and deliver revenue growth against annual and budgeted plans, including annual revenue and EBITDA goals.
Coach staff and manage labor to achieve daily operational performance goals.
Apply continuous improvement methodologies, including Lean and Six Sigma, to improve productivity and vending quality.
Seek and develop new business opportunities, including airport services and other vending opportunities.
Direct, manage, and perform equipment repairs, maintenance, and cleaning as needed.
Develop and maintain relationships with airport-community stakeholders and Smarte Carte peers.
Participate in developing and implementing corporate strategic initiatives to grow revenue and earnings.
Translate strategic initiatives into actionable goals for direct reports.
Perform other duties as assigned.