Operations Manager

CVS Health•Southfield, MI

10d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps advance CVS Health’s purpose of supporting people on their path to better health. The role drives store execution and performance and builds customer loyalty through excellent service. Under the supervision of the Store Manager, the Operations Manager helps maintain an engaged and productive team through leadership, initiative, and leading by example. The position supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. Unlike the Store Manager in Training role, this position is not part of the Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. This full-time position is expected to work 40 hours per week and requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues. The typical pay range is $19.00–$29.00. The position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent (preferred but not required).

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans to improve store operations and customer service.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Support the Store Manager in overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.