Operations Manager

JLL•Dallas, TX

8d•$84,600 - $100,000•Onsite

About The Position

The Operations Manager oversees the efficient operation and maintenance of building systems and supervises, trains, and develops the operating team at a JLL telecommunications client account. The role monitors conditions affecting building services and tenant comfort, maintains service quality, manages purchasing and technical operations, and assumes the Facility Manager’s responsibilities during their absence. It is an onsite position in Dallas, Texas, scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m., with on-call responsibilities. The Operations Manager supports customer-facing workplace services and high-level meetings, uses Corrigo and business intelligence data to follow up on operational metrics, coordinates equipment outages for preventative maintenance, and analyzes facility infrastructure to identify problems and implement corrective action. The role also oversees maintenance, contracted work, construction and repair projects, inventories, budgets, audits, and safe handling of hazardous materials.

Requirements

High school diploma or equivalent.
At least 5 years of experience in third-party commercial (soft services) facilities management, workplace experience services, corporate hospitality, hospitality, or a related field.
At least 3 years of experience in a third-party integrated facilities management (IFM) environment, including managerial experience and demonstrated budget and personnel responsibilities.
Strong understanding of customer-facing workplace services and service-quality expectations.
Demonstrated experience managing service providers and operational performance.
Strong interpersonal skills and the ability to communicate effectively in oral and written reports.
Proficiency with basic computer applications and software, such as Microsoft Office and Outlook email.
Familiarity with a computerized maintenance management system (CMMS).

Nice To Haves

Bachelor’s degree in hospitality management, business administration, or a related field.
Familiarity with Corrigo CMMS.

Responsibilities

Supervise and direct maintenance staff, monitor performance, and manage staff selection, scheduling, assignments, counseling, appraisals, recognition, and personnel recommendations.
Perform or direct maintenance service requests, ensuring work is efficient, orderly, and minimally disruptive.
Inspect malfunctioning equipment, determine required corrective actions, and restore equipment to satisfactory operating condition.
Coordinate hospitality and meeting setup and breakdown in accordance with client instructions, including support for high-level meetings.
Track operational metrics and follow-ups using Corrigo and business intelligence data, and coordinate equipment outages with the client for preventative maintenance.
Monitor electrical and mechanical equipment supporting facility and critical operations; analyze infrastructure systems, identify root causes of malfunctions, and take corrective action.
Understand and monitor base-building and critical-support systems, recognize system shortcomings, and respond to operational and emergency situations.
Train and support operations staff, including instruction in tool and instrument use, basic maintenance, safety, troubleshooting, and professional standards; recommend relevant external engineering courses.
Participate in facilities remodeling, new construction, and departmental planning, and manage and monitor construction and repair projects.
Monitor the operation and maintenance of refrigeration, cooling, air conditioning, boilers, heating, ventilation, hot water, pumps, valves, piping, filters, and other mechanical and electrical equipment; review logs and report problems as needed.
Oversee repair and preventative maintenance of HVAC, electrical, piping and plumbing, structural, and other building systems, and determine repair and maintenance frequency.
Maintain adequate inventories of tools and supplies by preparing purchase requests, developing stock-material sources, and checking inventory and equipment condition.
Direct contracted maintenance work, ensure timely performance, oversee equipment warranty fulfillment, and obtain manuals and drawings from installers and contractors.
Plan and manage the budget, forecast building and system operating and maintenance costs, and recommend and estimate repairs and improvements for the annual budget.
Follow departmental policies for safe hazardous-material storage, use, and disposal.
Ensure compliance with the JLL Operations Audit and applicable client-based audits.
Assume the Facility Manager’s responsibilities during their absence.
Perform other duties as assigned.