Operations Manager

CCMC•Punta Gorda, FL

18d

About The Position

CCMC is a community management company specializing in master-planned communities. The Operations Manager serves as an integral part of the community’s leadership, interacting with community leaders, homeowners, residents, and volunteers. The role supports the company’s purpose of bringing people together and creating experiences that connect people. The Operations Manager assists with daily business and community association operations, maintains association records, oversees service contractors and vendors, and ensures resident requests are handled promptly and professionally. The role also supports staffing, accounting documentation, and preparation and administration of operating and reserve budgets.

Requirements

Three years of proven career advancement in a professional business environment.
Associate’s or Bachelor’s degree, or equivalent experience.
Attention to detail and a customer-focused attitude.
Ability to multitask across a variety of levels with focus and professionalism.
Knowledge of community association management principles, procedures, and standards.
CAI credential of CMCA designation, with the ability to obtain the AMS designation.
Ability to work longer than an eight-hour day or a forty-hour week and respond to after-hours emergencies as necessary.
Valid driver’s license and current vehicle liability insurance. If driving is or becomes a job requirement, maintain a valid state license for the class of vehicle driven, a clean motor vehicle report, and current automobile insurance at statutory limits; notify Human Resources of any change in motor vehicle standing.
CAM license is required in Florida, Georgia, and Nevada within 90 days of hire.
Ability to walk long distances across grounds in various weather conditions.
Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
Ability to sit or stand for extended periods during meetings or events.
Manual dexterity and ability to use technology, including computers and mobile devices.
Ability to operate a vehicle when needed for job functions.

Nice To Haves

Two years of community management or supervisory experience.
CAM license preferred.

Responsibilities

Assist in all aspects of daily business and operations while maintaining the management direction of the community association.
Oversee related service contractors and vendors and interact with community residents and volunteers.
Maintain association records as required by governing documents, federal and state law, and CCMC protocol.
Recruit, hire, and evaluate potential employees.
Work with the division accounting department to ensure proper documentation of contracts, invoices, and other expenses.
Coordinate pre-employment, new-hire, and separation paperwork for all on-site personnel.
Oversee daily office functions and ensure resident needs and requests are addressed in a timely and professional manner.
Assist the Director of Grounds and Community Infrastructure with developing and administering annual operating and reserve budgets.
Respond to after-hours emergencies as necessary.
Operate a vehicle to perform job functions if driving is required.

Benefits

Comprehensive benefits package including medical, dental, and vision.
Wellness program.
Flexible Spending Accounts.
Company-matching 401(k) contributions.
Paid time off for vacation, holidays, medical needs, and volunteering.
Paid parental leave.
Training and educational assistance.
Employee Assistance Program and Calm Health support programs.
Optional short- and long-term disability insurance, life insurance, and pet insurance.
A caring team dedicated to employee success.