Operations Manager

Allied Universal • Aurora, CO

14d • Onsite

About The Position

Allied Universal is hiring an Operations Manager to oversee delivery of security services across assigned client sites. The role leads frontline hiring, staffing, scheduling, training, payroll, and operational compliance, while serving as a support and escalation point for employees and clients. The Operations Manager works to maintain contractual staffing levels, promote workforce stability and consistent service, address performance issues, and build strong client relationships. The position is based in Aurora, California, and the listed salary is $61,913.96 per year.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company or personal vehicle for business purposes.
• At least three years of leadership experience in a high-volume workforce environment, preferably in protective services.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage selection and placement of security professionals and first-line supervisors; create career development and performance improvement plans; assess low-performing employees for replacement, upgrade, or transfer.
• Make job offers and transfers in accordance with company procedures and contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create, modify, and maintain post schedules in WinTeam to ensure adequate coverage and contract-compliant staffing.
• Manage overtime through effective scheduling and staffing, and maintain a qualified pool of flex personnel for vacant positions.
• Maintain proactive contact with Security Professionals to support utilization, training, and readiness for placement.
• Review the weekly No Hours Report with branch Human Resources staff and disposition employees in accordance with company policies.
• Receive weekly timesheets, update schedules as necessary, run weekly payroll, maintain accurate records, and resolve payroll discrepancies promptly.
• Follow timekeeping, meal-period, and rest-period policies; document required acknowledgements and conduct weekly timekeeping audits.
• Process final paychecks, anniversary bonuses, and other pay-related matters, and represent the company in unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct and document counseling and disciplinary sessions, ensure follow-up and resolution, and initiate and complete termination procedures when needed.
• Promote employee morale and retention through proactive communication and timely problem resolution; apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff when appropriate.

Benefits

• Medical, dental, and vision coverage.
• Basic life, AD&D, and disability insurance.
• Retirement plan.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED