Operations Manager
About The Position
The Operations Manager plans and supervises the day-to-day operations of a ThompsonGas branch. The role manages product distribution, storage, sales, and service activities while building profitable customer relationships. The position also oversees service scheduling, customer care, invoicing, workforce and material planning, fleet maintenance coordination, operational compliance, safety meetings, and employee administration as applicable. Evening and weekend work may be required as needed. The job includes physical work such as lifting up to 75 pounds, frequent bending, pulling, tugging, and lifting, occasional work in cramped areas, and outdoor work in all weather and driving conditions.
Requirements
- High school diploma required.
- Past field work in the propane and distillate retail business desired.
- Must possess a valid Class A or B CDL or be willing to obtain one.
- Must have valid Hazardous Materials, Airbrakes, and Tanker endorsements or be willing to obtain them.
- Working knowledge of DOT safety requirements.
- Exceptional written and interpersonal communication skills.
- Comfort with technology and daily use of various back-office systems that support the business.
- Ability to provide leadership through coaching and mentoring, with a focus on customer service.
- Ability to lift up to 75 pounds; frequent bending, pulling, tugging, and lifting; comfort periodically working in cramped areas; willingness to work outdoors in all weather and driving conditions.
Nice To Haves
- College degree preferred.
- CTEP certification is a plus.
- Gas piping experience is highly preferred.
Responsibilities
- Oversee daily service-related scheduling, customer care, and invoicing.
- Project workforce and material needs to provide for seasonal demand, coverage, and service.
- Coordinate preventative vehicle maintenance, repairs, and licensing to help maintain the fleet.
- Assist with day-to-day distribution and storage operations.
- Design and execute service processes, including preparing work orders, requisitioning parts and instruments, repairs and service work, and dispatch activities.
- Help maintain fuel distribution and service-related inventory quality compliance and control.
- Ensure safety meetings are completed in a timely manner.
- Review and manage vehicle, employee, and DOT compliance to prevent out-of-compliance issues.
- Complete performance reviews for branch employees, if applicable.
- Approve weekly time cards for hourly branch employees, if applicable.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Disability insurance
- Life insurance
- Paid time off that increases with tenure
- Employee training programs with career development and advancement opportunities
- Employee recognition program
- Paid maternity leave
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
