Operations Manager

Glydways • Atlanta, GA

27d • Onsite

About The Position

Glydways is seeking an Operations Support Manager for the Atlanta ATN Pilot Project. This role is the on-site local lead responsible for overseeing day-to-day operational delivery from construction through pilot revenue service. The position bridges project delivery and operations, coordinating with the general contractor and subcontractors during construction, leading field commissioning and testing activities, and establishing the ATL operations organization for pilot launch. The ideal candidate is an outgoing, people-forward leader comfortable managing construction-phase field coordination and building the operational team and culture for service launch. This role reports directly to the Project Director (ATL ATN) and serves as the local extension of the Project Delivery team on the Atlanta site. This is an in-person position in Atlanta, GA and will start as a one-year contract. The role will begin with in-person training in Richmond, CA.

Requirements

• Strong background in field operations or transit operations (rail, BRT, airport operations, or complex transportation systems preferred).
• Must be available on-site throughout construction, testing, and pilot phases.
• Demonstrated ability to own and manage operational KPIs; data-driven approach to performance tracking and reporting.
• Experience managing hourly, part-time, or intern-level staff; comfortable building and leading early-stage teams.
• Outgoing, engaging, and people-forward personality.
• Hands-on experience in commissioning, field integration, and system troubleshooting preferred.
• Familiarity with system safety, reliability engineering, operational testing practices, and incident management.
• Demonstrated success working across diverse internal technical teams and external contractors.
• Excellent verbal and written communication skills; comfortable presenting to leadership and stakeholders.

Nice To Haves

• PE or PMP certification is highly desired.
• Experience with the Atlanta transit market or similar operating environments is a plus.

Responsibilities

• Oversee day-to-day operational delivery from construction through pilot revenue service.
• Coordinate with the general contractor and subcontractors during construction.
• Lead field commissioning and testing activities.
• Establish the ATL operations organization for pilot launch.
• Manage operational KPIs with a data-driven approach to performance tracking and reporting.
• Build and lead early-stage teams, including hourly, part-time, or intern-level staff.
• Represent the project positively with riders, stakeholders, and community members at public-facing events and pilot launches.
• Work across diverse internal technical teams and external contractors.
• Present to leadership and stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed