Operations Manager

Clean Team•Bay City, MI

17d

About The Position

The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee accountability, customer retention, and budget execution. The ideal candidate is an organized, decisive leader comfortable making real-time choices in a fast-paced environment. Clean Team is a growing commercial cleaning and facility services company committed to exceptional customer service, operational excellence, and dependable results. The company prioritizes strong leadership, accountability, and a supportive team culture. The Operations Manager is a hands-on leader who leads daily branch operations, drives performance, and supports regional growth.

Requirements

Proven management or operations leadership experience.
Strong background in scheduling, labor management, and holding teams accountable.
Proficiency with email, professional reporting systems, and workforce management software.
Excellent communication and problem-solving skills.
Comfort with customer-facing visits.
Reliable transportation and flexibility to support dynamic operational needs.

Nice To Haves

Experience in commercial cleaning, janitorial, or hospitality sectors.

Responsibilities

Supervise Area Managers, Site Managers, Support Techs, and the Staffing Coordinator.
Lead daily 4 PM manager meetings to maintain team alignment.
Ensure uninterrupted service across all customer locations, support new account start-ups, and coordinate coverage for open or emergency shifts.
Monitor labor budgets, manage overtime, and track operational costs.
Review employee timekeeping and labor reporting via Chronotek.
Conduct daily building inspections, handle customer follow-ups, professionally resolve concerns, and manage Level Board corrective action plans.
Assist with recruiting, onboarding, and HR documentation.
Oversee inventory management, supply deliveries, and operational logistics.