Operations Manager

Ulta Beauty, Inc.•West Valley, MT

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth. The OM leads Task Associates and the Merchandise Manager and supports the management of retail store operations, including realignments, planograms, and inventory life-cycle processes. The role focuses on business performance, people, and processes, requiring operational excellence, a drive for results, adaptability in complex situations, and the ability to lead, influence, and develop a team. The OM promotes accountability for store goals involving sales, guest loyalty, payroll, omni-channel performance, and retail shrink; drives profitability through sales growth and expense control; analyzes financial and operational reporting; and supports scheduling and workload planning. The role also supports talent acquisition and development, builds an engaged and inclusive team, partners with vendors, and models operational excellence. The OM ensures store policies and standards are followed, operational tasks are completed, inventory and supplies are managed, and company assets are protected. The position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts, as well as attendance at corporate business meetings and conferences.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Availability for a flexible full-time schedule including days, evenings, weekends, and holidays, and shifts on Sundays and Mondays.
Ability to meet the role’s physical demands, including continuous mobility and lifting or moving up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling and workload completion within budget and deadlines; communicate store needs to the General Manager.
Review and respond to financial and operational reporting, including store visit and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address store staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Support professional development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training and ensure direct reports do the same, including brand and category education.
Establish professional vendor partnerships to support shipment and planogram expectations.
Work alongside the leadership team to set priorities, provide direction and support, and share best practices.
Execute the Guest Engagement Leader program and coach associates to provide helpful and friendly guest experiences and achieve store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Oversee operational execution, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the company task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by upholding safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes, including known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as necessary.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.