Operations Manager

Metropolis Technologies•Walnut Creek, CA

8d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Operations Manager leads parking facility operations, delivering a strong client and customer experience while overseeing employees, safety and security procedures, financial controls, vendors, and facility maintenance. The role is based in Walnut Creek, California.

Requirements

Ability to lead, manage, and motivate a diverse group of team members.
Commitment to providing an excellent customer experience and client satisfaction, including finding creative ways to solve problems.
Ability to react and problem-solve quickly.
Experience using computer applications and systems, such as Microsoft Office Suite, and ability to learn internal computer programs.
Valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

Resolve client requests and concerns efficiently and proactively communicate operational improvements.
Hire, develop, train, and supervise a diverse team; determine staffing levels needed to complete duties and deliver a superior customer experience.
Ensure compliance with parking, security, and cash control procedures.
Maximize profitability through revenue development, facility marketing, cash controls, expense reviews, and budget management.
Identify procurement and vendor service needs for the location.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Monitor facility maintenance and cleanliness standards.
Monitor and review damage claims, and recommend and implement plans or programs to improve safety and prevent similar claims.
Implement policies and procedures to ensure compliance with OSHA laws.