Operations Manager

Ulta Beauty, Inc.•Richland Township, PA

7d•Onsite

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing store team and support sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail-store operations, including realignments, planograms, and inventory life-cycle processes. The role drives performance through sales, inventory results, and operational compliance; develops people through talent acquisition, training, and coaching; and ensures processes follow standard operating procedures and compliance standards. It requires operational excellence, a drive for results, and the ability to lead, influence, and develop a team while responding efficiently to changing business needs. The OM promotes accountability for store goals and profitability, supports scheduling and payroll planning, reviews financial and operational results, and uses company tools and programs to improve performance. The position also contributes to the guest experience through makeup applications, skincare analysis, and product demonstrations, and stays informed about relevant industry trends, products, and services. The role attracts and develops talent, fosters an inclusive and collaborative team environment, supports professional development and succession planning, builds vendor partnerships, and models operational excellence. The OM ensures compliance with company policies and standards; oversees operational execution, scheduling, workload, supplies, inventory control, safety, cash management, and loss prevention; and communicates store trends, needs, challenges, and opportunities to field leadership. This is a full-time position with a flexible schedule that includes days, evenings, weekends, and holidays. The OM must be available for Sunday and Monday shifts and attend corporate business meetings and conferences. The work involves continuous mobility around the store and frequent physical activity, including bending, pushing, pulling, crouching, stooping, reaching, and handling objects. It also involves continuous lifting or moving of up to 25 pounds and frequent use of computers, telephonic devices, and office supplies.

Requirements

2–3 or more years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience with inventory monitoring, operational excellence, service culture, and merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise sound judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.
Ability to meet the described physical demands, with reasonable accommodation considered through the company’s interactive process where applicable.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, productivity, workload completion, and sales and payroll goals; communicate staffing needs to the General Manager.
Review and respond promptly to financial and operational reporting, store visits, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address store staffing needs.
Build an engaged, inclusive team through collaboration, communication, and encouragement of associate growth.
Support professional development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Develop professional vendor partnerships to support shipment and planogram expectations.
Model operational excellence by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and meet store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Ensure execution of ad sets, visual sets, planograms, realignments, and inventory life-cycle processes, including cycle counts, damages, testers, inventory adjustments, returns to vendors, and destroy-in-field tasks.
Use company scheduling and task-management tools to manage schedules and attendance and prioritize store workload.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss by upholding workplace safety, inventory control, cash management, and loss-prevention standards.
Execute day-to-day inventory control processes and complete theft reporting when necessary.
Support continuous improvement by promoting company initiatives and technology and ensuring store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.