Operations Manager

The Blue Collar Recruiter of Philadelphia•New York, NY

10d•$75,000 - $100,000

About The Position

An established, family-owned commercial mechanical and boiler services company with more than 80 years in business is seeking an Operations Manager due to continued growth. The Operations Manager oversees daily operations, coordinates field service activities, manages personnel and resources, and ensures work is completed safely, efficiently, and on schedule. This is a hands-on leadership role for someone familiar with skilled trades who can keep field operations running smoothly, manage people, solve problems, and maintain strong customer relationships.

Requirements

At least 5 years of operations management, service management, or supervisory experience in mechanical contracting, HVAC, plumbing, boiler services, industrial maintenance, facilities management, or a related skilled-trades environment; alternatively, strong plumbing or mechanical field experience combined with facilities/property management and personnel supervisory experience.
Working knowledge of mechanical systems, HVAC equipment, boilers, plumbing, or related industrial equipment.
Experience coordinating field technicians, service calls, maintenance work, or projects.
Strong leadership, organizational, and problem-solving abilities.
Excellent communication and customer service skills.
Comfort interacting with customers, technicians, vendors, and company leadership.
Familiarity with scheduling, work order, and job management software.
Proficiency with Microsoft Office.

Nice To Haves

Commercial boiler or mechanical contracting experience is a significant plus.

Responsibilities

Oversee daily field service and office operations.
Schedule and coordinate service calls, repairs, preventative maintenance, and mechanical projects.
Manage technician scheduling, manpower allocation, materials, tools, and equipment.
Monitor job progress, productivity, budgets, and project schedules.
Oversee work orders, job costing, invoicing, and operational documentation.
Communicate with commercial and industrial customers regarding service schedules, job progress, and operational issues.
Troubleshoot scheduling, staffing, and field-related challenges to minimize delays and downtime.
Coordinate purchasing of parts, materials, tools, and equipment.
Oversee company fleet, vehicles, and facility operations.
Ensure compliance with OSHA regulations, company safety policies, and applicable industry standards.
Work closely with technicians, office personnel, vendors, customers, and company leadership.