Operations Manager
About The Position
The Operations Manager is the General Manager’s right hand and a key leader responsible for leading the team on shift and serving as Manager on Duty. This role oversees operations across the café, park floor, and party events, maintaining a steady presence in a fast-paced environment and helping ensure a smooth guest experience. The position offers a development path toward General Manager through Lava Island’s Intentional Leadership program. The Operations Manager leads hands-on, coaches team members and supervisors, maintains guest-facing areas, and supports safe, clean, and timely park and café operations. The role includes opening, shift-change, and closing procedures, as well as checklists, deposits, and reporting.
Requirements
- Experience leading teams in a fast-paced hospitality or customer-facing setting.
- Current ServSafe Manager Certification, or ability to complete it within 30 days of hire.
- Availability to work weekends, evenings, and holidays; Friday, Saturday, and Sunday are required across opening and closing shifts.
- Willingness to perform hands-on work, including cleaning and park preparation.
- Ability to stand, walk, and move for extended periods and lift up to 50 lbs.
- Ability to pass a background check and drug screen.
- Ownership mindset, hands-on leadership, steadiness under pressure, coaching ability, organization, and clear communication.
Nice To Haves
- Experience leading 15 or more people on a shift.
Responsibilities
- Serve as Manager on Duty and remain present and aware across the park during the shift.
- Keep guest-facing areas clean, staffed, and ready, and resolve guest issues on the spot.
- Assign zones, set clear expectations, and coach the team in real time.
- Hold the team accountable for tasks, safety, and service fairly and consistently.
- Lead proactively to prevent problems from affecting guests.
- Complete opening, shift-change, and closing procedures, checklists, deposits, and reporting.
- Keep the park guest-ready and safe, and ensure the café is stocked and running on time.
- Lead hands-on alongside the team, including cleaning and park preparation.
- Participate in the Intentional Leadership development program.
Benefits
- Competitive salary
- Leadership incentive
- Medical benefits
- Dental benefits
- Vision benefits
- Employee perks
- Leadership development through Intentional Leadership
- Path toward General Manager
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
