Operations Manager

Baker Roofing Company•Savannah, GA

18d•$70,000 - $80,000

About The Position

The Operations Manager plans, organizes, and oversees the Commercial Roofing Service Department’s repair and maintenance work, from office-based scheduling and job planning through roof-level safety and quality. The role leads service technicians and crews, manages personnel scheduling and related issues, and coordinates work among customers, construction managers, and office staff. The position is primarily office-based, with fieldwork and commercial-roof access required on a case-by-case basis. The manager is responsible for operational planning, customer communication, job documentation, purchasing and inventory coordination, cost and billing oversight, technician supervision and training, and safe, quality job completion. The role may also assist in the field with diagnosing leaks and repairing a range of roofing and related building-envelope systems.

Requirements

At least 5 years of construction project management experience.
High school diploma or equivalent.
Valid driver’s license.
Computer skills with Microsoft Outlook, Word, Excel, scheduling software, and service software.
Fluent English.
Strong commitment to safety and understanding of OSHA regulations and safe work practices.
Ability to plan daily work, assign responsibilities, and manage labor productivity.
Ability to read blueprints, shop drawings, specifications, and project plans.
Ability to estimate material needs, manage inventory, and minimize waste.
Strong organizational, problem-solving, and decision-making skills.
Effective verbal and written communication with customers, construction managers, and internal teams.
Strong knowledge of commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, and metal, and related products.
Ability to lift and carry items weighing 50 pounds; stand, walk, and balance for extended periods; repeatedly or continuously use abdominal and lower-back muscles; see details at close range; and perform repetitive movements, bending, twisting, kneeling, crouching, stooping, or crawling.
Ability to work in an office and outdoors, including in temperatures above 90°F or below 32°F, at heights and in potentially dangerous conditions, and around challenging lighting, noise, contaminants, hazardous materials, equipment, and minor-injury risks; strict adherence to safety policies, procedures, and regulations is required.

Nice To Haves

Hands-on commercial roofing experience.
College degree.
OSHA 10/30 certification.
First Aid and CPR training.
Spanish language skills.

Responsibilities

Plan, schedule, and dispatch daily service and repair work, assigning technicians and crews based on priority, skill set, and location, and adapting to emergency calls, weather, and customer changes.
Maintain job records, including daily reports, timesheets, safety huddles, toolbox talks, photos, and weather or delay reports.
Review service requests, work orders, and job files before work begins, including scope, materials, roof access, labor budget, site contacts, and roof warranty status.
Complete and process purchase orders, delivery forms, and equipment request forms.
Serve as the primary contact for customers and property managers regarding service work, communicate issues beyond technicians’ scope, and provide updates on schedules and job status.
Ensure work orders, purchase orders, service agreements, and permits are authorized and in place before materials are released or on-site work begins.
Review technicians’ inspection reports, photos, and findings and recommend repair approaches.
Monitor job progress and costs, and review and approve timesheets for completeness and accuracy.
Submit accurate, timely billings and invoices in accordance with contract or service agreement terms.
Monitor material needs and service-truck inventory, plan to prevent shortages, and ensure service vehicles and equipment are inspected and maintained; report broken or defective equipment to the toolroom and garage.
Lead daily department meetings and weekly scheduling meetings, providing current-job status and cost information.
Supervise, support, and train technicians in safety, quality, and productivity.
Ensure appropriate safety equipment is available and used correctly, and enforce company safety policies and procedures.
Coordinate punch lists, final cleanup, and job closeout, including completion photos and customer documentation.
Review completed-job performance with management, including safety, quality, budget, and customer satisfaction.
Assist in the field as needed with leak diagnosis and repairs to roof and wall systems, including single-ply, modified bitumen, built-up roofing, metal, slate, and asphalt, as well as flashing, coping, gutters, downspouts, curbs, sealants, and coatings.

Benefits

Benefits available on Day 1.
Weekly pay.
Annual paid holidays and PTO.
Medical, dental, and vision insurance.
Company cell phone and laptop.
Company vehicle and gas card.
401(k) matching program: 100% match up to 3% and 50% match at 4% and 5%.
Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods.
Employee Assistance Program.
Family-oriented culture and work-life balance.
Structured growth plans and intensive training courses.
Competitive benefits and safety prioritization.