Operations Manager

PDS Health•Nashville, TN

11d•$28 - $39

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The position is hired with the expectation that the trainee will be able to independently manage a dental office within 4–6 months after timely completion of the program. The role includes learning to lead and develop Front Office and Back Office teams, deliver a positive patient experience, implement office protocols, and drive operational and financial performance in partnership with the Owner Dentist. The OMT reports weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness. The position is primarily office-based, with field visits and driving to multiple offices as required. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related operational management experience.
Maintain a valid driver’s license and automobile insurance, with a motor vehicle record check at hire; alternatively, have reliable alternate transportation that allows timely travel to assigned offices.
Ability to travel to multiple offices per day; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using information that may be vague or limited; multitask and prioritize in a fast-paced, ambiguous environment; and work with limited direction.
Ability to read and interpret financial reports and legal documents, respond to inquiries, draw conclusions, apply sound judgment under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
Strong personal responsibility, ability to work with others and accept direction, commitment to educational advancement, and flexibility in adapting processes.
Effective verbal and written communication and presentation skills; ability to lead, prioritize duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational skills and a systematic approach to assignments; ability to bring order to complex situations and identify, analyze, and solve problems.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.
Ability to create presentations and deliver them effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices while learning to promote PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members.
Investigate and resolve staff and patient issues using timely, effective, and reasoned solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Follow cash-management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Lead, coach, and mentor team members and identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, raising issues and concerns early.
Maintain a professional appearance and demeanor and treat others respectfully.
Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
Demonstrate competency managing Front Office and Back Office team members and developing the team by the end of the program.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team-member development outcomes.
Travel to assigned offices as required, including multiple offices per day and, at times, multiple visits per day.