Operations Manager

Floor & Decor • Conyers, GA

20d

About The Position

The Operations Manager is responsible for store operations and works to provide every customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role helps ensure a safe workplace and safe shopping experience while maximizing store profitability. The Operations Manager assists the General Manager with store operations, customer service, administrative work, warehouse and logistics activities, and associate management. The role may require occasional travel, including air and car travel, and exposure to a warehouse environment and moving vehicles. The work environment is typically quiet to moderate. Physical requirements include exerting force to move objects, handling and feeling with the hands and fingers, and frequently standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.
• Ability to use hands and fingers to handle or feel; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle-counting and inventory-counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources or loss-prevention matters as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to support the safety and security of customers and employees.
• Assist the General Manager in controlling controllable expenses and driving profitability.
• Ensure brand and operating standards meet or exceed expectations, and maintain store presentation standards.
• Support, model, and improve customer service; engage with customers during pick-up and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage, particularly during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain inventory, HR-related, and cash-office records and reports.
• Ensure e-commerce web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budget, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and associated claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate scheduling, and manage logistics scheduling issues.
• Assist with customer pick-ups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance on a timely basis.
• Train, develop, supervise, and assign workloads to associates.
• Ensure the store adheres to COP/SOPs.
• Manage direct reports to support performance; monitor associate retention and career development, and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed