Operations Manager

CVS Health•Milwaukee, WI

19d

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. Under the supervision of the Store Manager, this role supports the total leadership and strategic operation of the store, drives store execution and performance, and builds consumer loyalty through excellent customer service. The Operations Manager maintains an engaged and productive store team through strong leadership, initiative, and leading by example. Responsibilities span store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role requires a full-time flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The anticipated schedule is 40 hours per week. The typical pay range is $19.00–$29.00 per hour, with offers dependent on experience, education, geography, and other relevant factors. This full-time position is eligible for a comprehensive benefits package, subject to eligibility, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources. The application window is anticipated to close on December 21, 2026.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store when they arise.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.