Operations Manager

CVS Health•Lewiston, ME

1d•$20 - $34

About The Position

The Operations Manager is a member of the Store Management team and helps fulfill CVS Health’s purpose of supporting people on their path to better health. The role drives store execution and performance, builds customer loyalty through excellent service, and maintains an engaged and productive store team through leadership, initiative, and leading by example. Under the supervision of the Store Manager, the Operations Manager supports the total leadership and strategic operation of a CVS/pharmacy store. Areas of responsibility include overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The position is full-time, with 40 anticipated weekly hours. A full-time flexible schedule may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $20.10–$34.10 per hour, with the actual offer depending on factors including experience, education, and geography.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store when they arise.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent; preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management.
Support employee staffing, training, and development.
Support financial management and customer service leadership.