Operations Manager

SVN - Toomey Property Advisors•Mobile, AL

11d•$65,000 - $80,000•Onsite

About The Position

SVN | Toomey Property Advisors is a growing commercial real estate brokerage and property management firm seeking an Operations Manager to lead its property management team. The role owns day-to-day operations that support owner and resident satisfaction and is responsible for hiring, training, coaching, and holding the team accountable. The Operations Manager works directly with the CEO and alongside accounting and marketing leaders to turn company strategy into consistent daily results. The role leads multifamily leasing and renewals, oversees operations staffing and training, and improves standard operating procedures across leasing, renewals, notices, move-ins and move-outs, and resident issues. It also coordinates with accounting on delinquency follow-up, deposits, and owner reporting; ensures work orders and vendors meet response-time standards; and provides the CEO with a monthly KPI report. The first 90 days focus on learning the portfolio, team, and systems; auditing workflows; launching an initial training program and KPI report; closing process gaps; setting scorecard targets with the CEO; and presenting a staffing plan.

Requirements

At least 3 years managing a leasing or property management team.
A proven track record of improving occupancy, renewal rates, or team retention.
Experience hiring, training, and terminating employees.
Working knowledge of fair housing law and Alabama landlord-tenant law.
Comfort with property management software such as AppFolio, Buildium, Yardi, or similar.
An Alabama real estate license, or willingness to obtain one within 6 months.

Nice To Haves

Residential or multifamily property management experience is preferred.
Knowledge of Florida landlord-tenant law.

Responsibilities

Lead the leasing team from property showings through signed leases, setting daily activity and follow-up standards.
Coordinate make-readies, pricing input, listings, and applicant screening with marketing and maintenance teams to keep vacancies moving.
Enforce lease packet standards, screening criteria, and fair housing compliance.
Run a renewal process beginning 90 days before lease end.
Track reasons residents leave and address the underlying patterns.
Hire, onboard, and train operations staff.
Oversee and maintain the new-hire training program, including written checklists for each role.
Hold weekly one-on-ones, set clear expectations, coach underperformers, and document and exit employees when needed.
Create a culture that encourages employees to stay.
Own and improve standard operating procedures for leasing, renewals, notices, move-ins and move-outs, and resident issues.
Work with accounting on delinquency follow-up, deposits, and owner reporting.
Ensure work orders and vendors meet response-time standards.
Send the CEO a monthly KPI report that starts with the bottom line.
During the first 30 days, learn the portfolio, team, and systems; meet one-on-one with every team member; and audit leasing and renewal workflows.
During days 31–60, roll out the initial training program and KPI report and close the largest process gaps.
During days 61–90, set baselines, confirm scorecard targets with the CEO, and present a staffing plan.