Operations Manager

PROtect•Norco, LA

About The Position

PROtect is seeking an experienced manager to lead and support its growing nationwide Leak Detection and Repair (LDAR) division. The role oversees operations across more than 40 locations and serves as the primary point of contact for LDAR clients. The manager works with company leadership, employees, and customers to manage operations, develop business opportunities, maintain regulatory compliance, and improve services. The position involves developing business plans, growth targets, and budgets; managing and developing employees; remotely coordinating traveling personnel, staffing, schedules, travel, and customer needs; and maintaining client relationships. It also oversees project planning, safety and compliance, estimating and proposals, SOP improvement, technical support, coordination with other divisions, and operational documentation. The role is primarily remote and office-based, with periodic visits to industrial and refinery environments. Site visits may involve industrial equipment, varying weather, noise, and other typical refinery and field-site conditions. Travel to company locations and customer sites is required as needed, and the successful candidate must meet applicable site safety and physical requirements.

Requirements

10+ years of professional refinery-related experience.
Demonstrated management and leadership experience.
Strong understanding of EPA and state-specific environmental regulations.
Advanced knowledge of Microsoft Office Suite.
Strong written, verbal, and interpersonal communication skills.
Ability to manage multiple projects, priorities, and teams simultaneously.
Strong organizational skills and attention to detail.
Ability to work independently in a remote and office-based environment.
Customer-focused mindset and ability to identify business opportunities and develop client relationships.
Willingness to travel to company locations and customer sites as needed.
Ability to meet applicable site safety and physical requirements.

Nice To Haves

Bachelor's degree preferred; engineering, science, or technical disciplines are a plus.
Familiarity with chemical, petrochemical, and industrial manufacturing processes.

Responsibilities

Develop and execute annual business plans, growth targets, and budgets for the LDAR division.
Establish hiring plans, set employee goals, provide coaching and mentorship, and oversee performance management and annual reviews.
Remotely manage traveling LDAR personnel across multiple locations and time zones, coordinating staffing, schedules, travel, and customer needs.
Serve as the primary contact for LDAR clients, identify opportunities for additional services, and maintain strong working relationships.
Coordinate team meetings, monitor project status, and align resources with current and upcoming customer needs.
Oversee safety expectations, review Job Safety Assessments, coordinate employee training, and ensure personnel meet client access requirements.
Oversee quote and estimate development and work with account managers to prepare customer presentations and proposals.
Lead the development, maintenance, and continuous improvement of LDAR standard operating procedures.
Provide technical expertise and hands-on support when needed to meet customer requirements and support business growth.
Coordinate with other divisional leaders to identify opportunities, share resources, and support company-wide initiatives.
Ensure accurate and timely completion of job sheets, time sheets, expense reports, and related operational documentation.