Operations Manager

PDS Health•Framingham, MA

21d•$31 - $41

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor, using structured coursework, practical on-the-job application, and development meetings. The expectation is that trainees will be able to independently manage a dental office within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, subject to motor vehicle record verification at hire, or have reliable alternate transportation that enables timely travel between multiple offices.
Ability to travel to multiple offices per day, potentially several times per day; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using available information, including when information is limited or ambiguous.
Ability to multitask and prioritize effectively in a fast-paced, sometimes ambiguous environment while maintaining work quality.
Ability to work with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents, and respond to inquiries from patients, team members, regulators, vendors, and other business-community members.
Ability to draw valid conclusions, exercise sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
Personal responsibility, ability to work with others and accept direction, commitment to education, and flexibility in adapting processes to unique needs.
Effective verbal and written communication and presentation skills, including the ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational skills and a systematic approach to assignments, including the ability to bring order to complex or confusing situations.
Strong problem-identification, analysis, and resolution skills; detail orientation; self-motivation; and a patient-focused approach.
Ability to create presentations and deliver them effectively.
Ability to meet the role’s physical and work-environment demands, including regular sitting, standing, walking, keyboarding, handling materials, reaching, seeing, talking, and hearing; frequent carrying or lifting of materials typically weighing less than 40 pounds; and occasional stooping, kneeling, bending, or crouching.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and help create an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are a good fit.
Investigate and resolve staff and patient issues by analyzing relevant facts and developing timely, effective solutions.
Execute the PDS Operational Model consistently in partnership with the Owner Dentist to meet office imperatives.
Drive year-over-year revenue and profit growth, manage expenses against monthly goals and budget, and follow cash-management and accounting protocols.
Help develop the team to deliver the Perfect Patient Experience.
Lead, coach, and mentor team members and identify and implement improvement opportunities.
Maintain open communication and commitments with direct supervisors, raising issues and concerns promptly.
Maintain a professional appearance and demeanor and communicate respectfully.
Develop proficiency in people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members, including leadership and team-development capabilities.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Complete other duties assigned by the direct supervisor that improve team-member development outcomes.
Travel to multiple assigned offices as required, including planned or unplanned trips that may change without notice.