Operations Manager

Reco Equipment Inc • Marne, MI

9d • $75,000 - $81,000 • Onsite

About The Position

RECO Equipment Inc. is a full-line distributor supplying heavy and compact equipment — new, used, and rental. Our product lines are supported by Parts & Service departments at each branch location. The Operations Manager is a hands-on leader responsible for the daily operations and growth of a developing RECO branch. This position oversees all branch functions, including parts, service, logistics, and administrative operations, while ensuring the highest level of customer satisfaction and operational efficiency. The Operations Manager plays a critical role in managing multiple responsibilities directly, maintaining workflow across departments, and ensuring the branch operates smoothly, profitably, and in alignment with RECO’s standards.

Requirements

• 3+ years of experience in branch, operations, or department management preferred
• Background in heavy equipment, parts, service, or logistics strongly preferred
• Experience working in a small, team-oriented environment
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication, phone etiquette, and customer service skills
• Professional, solution-driven mindset with strong attention to detail
• Experience dispatching technicians and coordinating service operations preferred
• Proficiency in Microsoft Office and computer systems
• Ability to manage inventory, process invoices, and support basic accounting functions
• Valid driver’s license and insurable under company policy
• Ability to lift up to 25 lbs occasionally
• Dependable, self-motivated, and able to work independently

Nice To Haves

• Experience with NEXT or similar systems a plus

Responsibilities

• Oversee daily branch operations, including parts and service coordination.
• Manage multiple responsibilities directly and maintain workflow across departments.
• Ensure the branch operates smoothly, profitably, and in alignment with RECO’s standards.
• Handle customer escalations and maintain strong client relationships.
• Monitor KPIs, control costs, and support profitability.
• Commit to safety compliance and company policies.
• Coach, train, and maintain accountability within the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed