Operations Manager

Highgate Hotels • Las Vegas, NV

20d • Onsite

About The Position

The Operations Manager plans and directs hotel operations to improve productivity and efficiency. At Courtyard Las Vegas, the role supports the General Manager and Assistant General Manager in managing food and beverage operations and provides support to Front Office, Housekeeping, and Engineering. The manager maintains a strong lobby presence, helps cover F&B shifts, oversees room-type inventory balance, and ensures the Front Desk and F&B areas meet Paramount standards. The position also handles guest requests and complaints, supports front desk functions and Night Audit, manages employee payroll and attendance processes, and coaches and trains hourly associates. Participation in meetings, training, and Manager on Duty coverage is required as needed.

Requirements

• At least 5 years of progressive experience in a hotel.
• At least 2 years of previous supervisory responsibilities.
• Proficiency in Windows, company-approved spreadsheets, and word processing.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and solving them.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to maintain confidentiality of information.
• Ability to maintain regular attendance according to hotel scheduling needs.
• Ability to maintain high standards of personal appearance and grooming, including wearing a nametag.
• Ability to work long hours when required.
• Sedentary work involving exertion of up to 25 pounds occasionally, or negligible force frequently or constantly, to move objects.

Responsibilities

• Assist the General Manager and Assistant General Manager with managing the F&B operation and support Front Office, Housekeeping, and Engineering.
• Maintain a strong lobby presence to assist front desk agents and guests.
• Provide shift coverage in F&B operations as needed.
• Balance the hotel room-type inventory.
• Ensure Front Desk and F&B areas meet Paramount standards, including cleanliness, authorized guest access, bathroom and outdoor conditions, elevator cleanliness and functionality, and signage.
• Monitor and take action on the upsell program.
• Handle guests’ special requests and customer complaints during shifts.
• Perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, and emergencies during shifts.
• Manage employee payroll, track attendance in Dayforce, make time edits, and conduct call-arounds for overtime as needed.
• Coach, train, and counsel hourly associates, and administer discipline as needed.
• Perform some Night Audit functions, review Night Audit functions, and produce Night Audit reports.
• Prepare, copy, and distribute reports as required.
• Attend and contribute to periodic meetings to maintain favorable employee working relationships and promote morale, productivity, and efficiency.
• Attend required hotel meetings and trainings.
• Participate in Manager on Duty coverage as required.
• Perform other duties as requested by the manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed