Operations Manager

Waste Management, Inc. (WM) • Hobe Sound, FL

2d

About The Position

The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and performance-managing drivers and helpers, while establishing and maintaining positive relationships with front-line employees. The role spends most of the day in the field with front-line employees. It also supports safe, effective route operations through incident investigations, regulatory recordkeeping, daily documentation audits, and customer-site visits to evaluate and resolve safety issues.

Requirements

• An accredited associate degree, or an accredited high school diploma and two years of relevant work experience.
• At least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Valid driver's license upon hire.

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program.

Responsibilities

• Ensure new front-line employees have the tools, instruction, and feedback needed to perform daily duties successfully.
• Meet with new front-line employees daily to support consistent communication and onboarding.
• Provide timely and consistent touchpoints with front-line employees.
• Review best practices regularly to enhance daily performance.
• Understand and support front-line employees' career goals and progress.
• Identify improvement opportunities and collaborate with front-line employees to support continued success.
• Practice coaching conversations and seek feedback on them.
• Lead by example and make safety practices paramount for each employee.
• Teach and develop employees' understanding of the WM Way.
• Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies, such as the Department of Transportation.
• Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up where appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Paid holidays
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree