Operations Manager

Menzies Aviation Careers•Salt Lake City, UT

27d

About The Position

Manage daily airport operations, ensuring efficient execution of all operational activities. Oversee staffing, scheduling, and workforce allocation to meet operational demands. Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies. Monitor operational performance metrics and implement corrective actions to improve service delivery. Lead and develop supervisors and frontline employees through coaching, training, and performance management. Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations. Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures. Conduct regular audits and inspections to ensure compliance with safety and operational standards. Manage operational budgets, labor costs, and resource utilization. Develop and implement contingency plans for weather events, operational disruptions, and emergency situations. Ensure proper communication of operational updates, policies, and procedures across all teams. Support customer service initiatives and resolve escalated customer concerns when necessary. Drive continuous improvement initiatives to enhance operational efficiency and service quality. Other duties as assigned. Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Requirements

High School Diploma or equivalent.
Minimum of 3 years of airport, airline, aviation services, or transportation operations experience.
Minimum of 2 years of supervisory or management experience.
Strong knowledge of airport operations, safety regulations, and compliance requirements.
Experience managing large teams in a fast-paced operational environment.
Proficiency with Microsoft Office Suite and operational reporting systems.
Ability to analyze data, identify trends, and implement process improvements.
Excellent leadership, communication, and problem-solving skills.
Experience managing schedules and budgets and tracking performance metrics.
Excellent verbal and written communication skills.
Adaptable and flexible to an ever-changing work environment.
Ability to manage multiple priorities in a dynamic environment.
Strong decision-making and crisis management skills.
Excellent organizational and time-management skills.
Ability to work collaboratively with diverse stakeholders.
Strong customer service orientation.

Nice To Haves

Supervisor/Manager experience in airline operations.

Responsibilities

Manage daily airport operations, ensuring efficient execution of all operational activities.
Oversee staffing, scheduling, and workforce allocation to meet operational demands.
Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
Monitor operational performance metrics and implement corrective actions to improve service delivery.
Lead and develop supervisors and frontline employees through coaching, training, and performance management.
Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
Conduct regular audits and inspections to ensure compliance with safety and operational standards.
Manage operational budgets, labor costs, and resource utilization.
Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.
Ensure proper communication of operational updates, policies, and procedures across all teams.
Support customer service initiatives and resolve escalated customer concerns when necessary.
Drive continuous improvement initiatives to enhance operational efficiency and service quality.
Other duties as assigned.