Operations Manager

SP Plus•Paterson, NJ

23d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Operations Manager oversees parking facility operations, ensuring strong client service, effective staffing, financial performance, safety, regulatory compliance, and facility maintenance. The role also involves managing employees, vendors, accounting activities, claims, and operational budgets.

Requirements

Ability to lead, manage, and motivate a diverse group of team members.
Commitment to delivering an excellent customer experience and client satisfaction by finding unique ways to solve problems.
Ability to react and problem-solve quickly.
Experience using computer applications and systems such as Microsoft Office Suite.
Ability to learn internal computer programs.
Valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

Resolve client requests and concerns efficiently, and communicate proactively with clients about operational improvements.
Hire, develop, train, and supervise a diverse team of employees.
Determine staffing levels needed to complete duties, provide a superior customer experience, and perform daily job functions.
Ensure compliance with parking, security, and cash-control procedures.
Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and budget management.
Identify the location’s procurement and vendor service needs.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Monitor facility maintenance and cleanliness standards.
Monitor and review damage claims.
Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
Implement policies and procedures to ensure compliance with OSHA laws.